Support

Getting an account

Your account comes from your firm's administrator. Ask them for access or a password reset, or use Forgot your password? in the app. There is no sign-up in the app.

Signing in

Sign in with your workspace address: the address you use for Panafold One on the web, such as yourfirm.panafoldone.com. In the iPhone app you can enter the whole address or just the first part (yourfirm). Then sign in with the same email and password you use on the web.

To reset a forgotten password, tap Forgot your password? on the sign-in screen. We email you a code to set a new one. It comes from no-reply@verificationemail.com, with the subject "Your verification code". If it isn't in your inbox, check your junk mail.

Face ID

The app locks when it opens and after five minutes away, and unlocks with Face ID, Touch ID or your iPhone's passcode. The lock is on from the start, and you can turn it off in your account in the app. Face ID is checked by iOS: your face data never reaches the app or Panafold.

Getting the app

The Panafold One app for iPhone is included in every Panafold One plan. Download it from the App Store using this link.

To sign out, or to remove a workspace from your iPhone, open your account in the app. Removing a workspace signs you out of it on that iPhone. Nothing in the workspace is deleted.

Privacy and terms

How we handle your information: Privacy Policy.

The terms of using Panafold One: Terms of Service.